We drive the extra 40 minutes to go to Lucky Eagle in Rochester. My partner and I used to spend a minimum of $12,000 a year at your casino, and now we've stopped going at all. Not everyone who visits your casino is a sucker. If you offer something, honor that offer even if it's inconvenient at the time. You'd be surprised at how paying out a few hundred in slot machine winnings can motivate people to spend more in your casino. Increase your business by giving something back once in a while. A winner tells 100 people a loser tells no one.

More people winning means more people coming back. Tips for management (that will fall on deaf ears): 1. It's clear that the management cares very, very little about their customers, and makes not even a small attempt to ensure customers are happy and satisfied. The only positives about this casino are its friendly staff and overall décor. The choices now are shamefully - even embarrassingly - dreary, pushing carb-heavy mediocrity by the shovelful. When they first opened, they had the best gourmet buffet I'd ever seen, not even Vegas could compare. The quality of the buffet food is atrocious. They require more and more money to be spent to receive less and less comps. Their comps have also suffered dramatic reductions, they seem to change their policies at-will, and without notification. It's a really, really bad situation, I would NEVER advise anyone to gamble at this casino. They simply take your money without even 15 minutes worth of mild entertainment. They are astonishingly tight, you get no playtime out of them. The variety of slots looks good, until you realize that they are simply the same slots you'd find anywhere, just in greater quantity (hint to Snoqualmie management: 3 banks of the same slot machine does not equal variety). The slots are, simply put, among the very worst in Washington State. The whole place simply reeks of soul-sucking disappointment. We cut or visits down to every other month, then once every 4 months, and now.we don't go there at all. However, over the last couple of years, the casino has become increasingly tighter. Sometimes we won, sometimes we lost no big deal, it's a casino after all. Each time we went, we'd bring about $500 each to spend while we were there. My partner and I used to go to this casino at least once a month.

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